Task Service Representative

This position is for AdvitCare Rewards Program

DUTIES AND RESPONSIBILITIES:

• Answering emails or chats to clients to learn about and address their needs and other problems

• Answering emails to clients with complaints, or other issues with services and directing to appropriate team lead to address

• Responding efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valued

• Confirming or clarifying information and diffusing clients, as needed

• Building lasting relationships with clients and other team members based on trust and reliability

• Utilizing software, databases, scripts, and tools appropriately

• Understanding of subsidiary products, services, and policies

• Participating in ongoing training and other learning opportunities to expand knowledge of position, company’s products and services

Qualifications:

• High School Diploma or equivalent

  • We may request additional information such as CSEC, GED, depending on your country

• Active listening, verbal, and written communication skills

• Proficiency with computers, and strong typing skills

• Detail-oriented in fast paced environment

• Teamwork-oriented to support team members

• Ability to multi-task

• Adaptability and accountability

• English language skills

  • Native, Fluent or Conversational

• Strong and accurate typing skills

Starting Salary

• $17 USD per hour (after tax)

Must Have:

• A working Chromebook, laptop, or desktop computer

• Microphone headset

• Stable internet

Benefits:

• Paid vacation program

• Paid Holidays

• Retirement plan

• Disability Available

• Continuous Education and Training

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.