Alarm Monitoring Representative [Remote]

This position is for AdvitCare Main

Alarm monitoring reps are expected to process alarm signals for clients through outbound telephone calls as well as handle inbound calls from clients regarding alarm signals and other functions regarding their accounts. Alarm signals include burglary, hold-up, medical, fire alarms, and cyber theft. Interactions will include conversations with customers, dispatching agencies such as police and fire departments, and relaying information to individual alarm companies.

DUTIES AND RESPONSIBILITIES:

• This position requires strong verbal communication and customer service skills.

• This is a computer-based position with communication happening by telephone and emails only.

• There are no sales and no call quotas to meet with this position.

• The requirements are to deliver exceptional customer service and maintain quality and accuracy while processing alarms.

Qualifications:

• High school diploma or equivalent is necessary

  • Additional educational certificates may be requested based on your location such as (CSEC, GED)

• This is an entry level position, no previous experience required, however, one year of customer service experience preferred.

• Clear consistent speech in English.

• Positive phone presence.

• Strong attention to detail.

• Proficient use of a computer for typing, reading, and interpreting documents and information.

• Basic mental math for converting various time zones.

• Ability to remain focused and awake while working.

• Ability to work holidays and weekends when a weekend or holiday falls on scheduled work-shift

Starting Salary

• 13 USD per hour (after tax)

Must Have:

• A working smartphone, tablet, Chromebook, laptop or desktop computer

• Stable internet connection

Benefits:

• Paid vacation program

• Paid Holidays

• Retirement plan

• Disability Available

• Continuous Education and Training

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.